Overview

- Transform the way you conduct business by creating a seamless engagement experience for your customers and employees. Regardless of their locations, devices, or applications, users can have telephony, messaging, conferencing, contact center, video, and unified communications—all in a flexible platform from Avaya.

- Protect your investment with a solution that easily and affordably scales as your communications needs change. Starting with as few as five users, Avaya IP Office™ easily expands to 3,000 users, at a single site or up to 150 locations.

- Enable your mobile workforce to collaborate and promote commerce—any place, any time, and on any device.

- Reduce IT overhead with true plug and play that effortlessly rolls out applications to your staff. WebRTC applications provide click-to-call capabilities from Google for Work, Salesforce.com, and Microsoft Office 365.

- Rely on Avaya support services to optimize your solution’s performance. We can help you maximize system uptime and protect your investment in Avaya technology.

- Accelerate growth by using a complete IP Office solution to create seamless engagement throughout your business.

Technical Specification

  • IP Office

    Scale
    - From 30 till 3000 users
    - Connect up to 150 Locations

    Deployment Models
    - Virtualized IP Office software with VMWare ESXi , KVM, Microsoft Hyper V or Amazon Web Services
    - Dedicated Avaya Server
    - Avaya IP Office 500 V2 appliance
    - Any mix of the above

    Supported telephony devices
    - IP phones
    - Digital phones
    - Analog phones
    - Softphones
    - Analog and Digital Cordless (including DECT)
    - Any mix of the above

    Third Party Integration
    - TAPI Link lite
    - TAPI Link Pro
    - DevLink Pro

    Administration
    - Web based - centrally managed
    - Windows client
    - Database back-up and restore

  • Contact Center

    - 50 to 250 agents
    - Multichannel – Voice, email, web chat, fax, SMS
    - Skills based routing
    - Browser based clients
    - Windows clients
    - Integration to CRM solutions

  • Mobility

    - Make and receive calls over Wi-Fi/3G/4G data networks
    - Visual voicemail
    - Supervised and unsupervised transfers
    - Presence
    - Instant messaging
    - Conference controls
    - Geo-location presence and tracking
    - Integration with Microsoft Outlook Calendar
    - Avaya one-X® Mobile application - Android, iOS

  • Desktop Client

    - Browser based UI
    - Up to 3000 users (IP Office Select)
    - Microsoft Lync integration
    - Salesforce.COM plug-in
    - Microsoft Outlook plug-in